It’s easy (and free) to join One Key – click here!

In order to be eligible for One Key (currently only available in the US) you must log in or create an account on the US-version of the Expedia, Hotels.com or Vrbo site or app. For eligibility requirements to transition tier status and rewards from Expedia Rewards and Hotels.com Rewards, see below.

Please note, if you were an existing member of Expedia, Hotels.com or an account holder with Vrbo: In most instances, your account will be migrated to One Key automatically. Vrbo travelers will need to accept T&Cs. In order to be eligible for the migration to One Key (currently only available in the US) you must have created an Expedia, Hotels.com or Vrbo account on the US-version of the site or app (for app, the region in phone settings must be set to US when the account was created or when the app was downloaded).

One Key is our new travel rewards program where members can enjoy Member Prices and earn OneKeyCash for eligible bookings. Here’s what to know about earning OneKeyCash, our rewards currency that can be used on Expedia, Hotels.com, and Vrbo:

• As long as you’re a member, and sign in before you make any bookings, you’ll earn rewards across all eligible, global travel bookings made on the US points of sale on Expedia, Hotels.com, and Vrbo.

• Members will receive 2% in OneKeyCash for every dollar spent* on eligible hotels, vacation rentals, activities, packages, car rentals, and cruises and 0.2% in OneKeyCash for every dollar spent on eligible flights. And don’t forget, you earn OneKeyCash on top of any airline loyalty program earnings and credit card rewards.

• The account holder who makes the booking earns the OneKeyCash, no matter which travelers are named in the booking. Planning a family trip? All OneKeyCash, including those from roundtrip flights for all family members, will be deposited in your One Key account. No need to set up accounts for your family members or children to collect rewards.

• Your rewards get bigger when you book stays at VIP Access properties. In One Key’s Silver tier, your OneKeyCash earnings go up by 50%. It’s 2x more when you reach the Gold tier and 3x more when you reach the Platinum tier.**

• When you make most ‘Pay Now’ bookings, your OneKeyCash will arrive in your account just three days after you complete your trip. For ‘Pay Later’ and all Vrbo bookings, your OneKeyCash will generally be confirmed 45 days after you complete your trip, but in certain instances it may take up to 90 days.

• * USD only. Excludes taxes and fees.

• ** Bonus OneKeyCash is applied on the base OneKeyCash earned and not in conjunction with other applicable bonus OneKeyCash offers.

Your rewards are easy to track – Just head to your rewards activity page to see what you have earned and your progress toward your tier status.
Note: Only eligible bookings receive rewards. For more information on what bookings are eligible please see above and our terms and conditions.

When you’re ready to redeem OneKeyCash, once confirmed, it’s yours to use at any time. Here are a few details to keep in mind: 

• OneKeyCash can be used on US dollar ‘Pay Now’ bookings only and participating vacation rentals.  

• To use OneKeyCash on a flight, you will need enough OneKeyCash to cover the entire cost of your eligible flight, including taxes and fees, and may not add any optional extras like checked bags or seat assignments. You can purchase those extras after booking your ticket. OneKeyCash may only be used on selected flights. 

• OneKeyCash cannot be redeemed for cash and is not transferable to other members, but you can redeem OneKeyCash on eligible bookings in someone else's name.  

The more trip elements you book across Expedia, Hotels.com and Vrbo, the higher status you earn with One Key.

What’s a trip element? They’re the different parts of a trip—One Key takes every trip element into account and rewards you for it.  

• Trip elements include:

  • 1 air ticket (one way or roundtrip) 

  • 1 hotel room night (each night counts as an element)

  • 1 night in a vacation rental 

  • 1 night on a cruise 

  • 1-day car rental 

  • 1 roundtrip ground transportation ticket (airport shuttles, transfers, etc.)

  • 1 activity ticket (a private tour, a theme park ticket, etc.) 

• *Trip elements must be worth $25 or more in USD excluding taxes and fees to qualify.

Your tier status: It’s fast and easy to move up One Key tiers. Here’s what you need to book to qualify for each tier:

• Blue - Just sign up, it’s free!

• Silver - 5 trip elements within a year

• Gold - 15 trip elements within a year

• Platinum - 30 trip elements within a year

• So, for example, if you booked 2 nights in a hotel and a 3-day car rental, you’d earn 5 trip elements, enough to reach Silver tier status in one trip.

Tier status will be earned on a calendar year basis, from Jan 1 to Dec 31. Your status for the upcoming year will be determined according to the number of trip elements you have collected by Dec 31 and your progress will reset as of Jan 1. 

By joining our travel rewards program, One Key, you can instantly unlock member savings and earn and use OneKeyCash on eligible bookings. Just by signing up, you will receive 10% or more on thousands of hotels with Member Prices. Also, members save up to 30% when you add a hotel to a flight.

Yes, One Key is free to join! Once you sign up for this travel rewards program, you can instantly start earning OneKeyCash and get instant access to Member Prices.

Transition of existing rewards:

• If you were a member of Expedia and Hotels.com Rewards programs you will earn the prior program’s rewards currency (points or stamps) on eligible travel completed before the date you become a One Key member. Those rewards will then be converted to OneKeyCash at equal value. Eligible travel completed on or after the date you become a One Key member will earn OneKeyCash. If you have existing Expedia Rewards points and Hotels.com Rewards Nights and stamps, these will all be converted into OneKeyCash, and you will have one combined One Key balance.

• Your existing rewards will be converted into OneKeyCash and will be automatically transferred to your new One Key account. We will honor the existing value of your rewards when converting them as follows:

  Confirmed stamps or reward nights for bookings made on US and non-US sites (for bookings made with a US account) will be automatically converted to USD, if required, before you join One Key. Non-US pending stamps will not be converted into OneKeyCash and will remain in your Hotels.com Rewards account.

  Accounts with confirmed stamps or reward nights (for bookings made with a US account) from non-US sites only will be updated to the site (e.g. uk.hotels.com) where you made your last booking. Your rewards will not be converted to OneKeyCash and will remain in your Hotels.com Rewards account. You can still join One Key by signing in on the US site.

  Accounts created on non-US Hotels.com sites with confirmed stamps and/or reward nights from bookings made on the US site only will be transferred to the US site of Hotels.com. When you become a One Key member your stamps and reward nights will be converted to OneKeyCash.​

The latest expiration date between your Expedia Rewards and Hotels.com Rewards will be retained as they are converted to OneKeyCash. 

You will still be able to access booking information, make changes, or a cancellation through the same apps and websites using the same account you used to make your booking. 

Hotels.com Credit Card Holders: You can continue to use your Hotels.com Credit Card to earn rewards. Click here to learn more. 

Transition of existing tier status:

• Your Expedia Rewards and Hotels.com Rewards tier status will not only be protected, but we will make sure any eligible activity in 2022 and 2023 (up to the date you become a One Key Member) across your Expedia and Hotels.com accounts counts toward your tier status.

  • Note: The email address across your accounts must match for your activity to count.

  • “Eligible activity” means a US dollar booking made from an Expedia Rewards, and Hotels.com Rewards (while signed in) account: 1) For Expedia Rewards, an activity that would have qualified for a trip element in accordance with the Expedia Rewards terms in place before the date you become a One Key member, and 2) For Hotels.com Rewards an eligible completed stay at a property of more than $25 (excluding taxes and fees and any discounts or reward nights applied) per night stayed. Bookings that were not eligible for rewards under the Hotels.com Rewards program are excluded. Your new One Key status will be active for 2023 and will not carry over to 2024.

• For 2024, any trip elements collected in 2023 will count toward your 2024 status. This includes any trip elements collected in 2023 before the date you become a One Key member from eligible activity on Expedia and Hotels.com.

• Going forward, tier status will be earned on a calendar year basis, from Jan 1 to Dec 31. Your status for the upcoming year will be determined according to the number of trip elements you have collected by Dec 31 and your progress will reset as of Jan 1.

Don't miss out on important One Key updates across Expedia, Hotels.com and Vrbo! Follow these steps on our sites to subscribe to One Key updates on the Vrbo, Expedia and Hotels.com apps or websites: Sign-in> Account > Communications

So you can best utilize One Key across Expedia, Hotels.com, and Vrbo, your accounts will merge into one account. Doing so will ensure you can seamlessly experience One Key and earn and redeem OneKeyCash across Expedia, Hotels.com, and Vrbo.

If all your email addresses across your accounts already match, you don’t need to do a thing! We will automatically connect these accounts and give you access to your single account for the launch of One Key.

If your email addresses across your accounts don’t match, you will need to update them to match if you would like to utilize a single account with One Key.

If you only have an account with Expedia, Hotels.com, or Vrbo, your account will automatically work as your new shared account for One Key.

If you’d prefer to keep your existing accounts with each brand separated, please ensure that you use a different email address for each account.

If you’d prefer not to have a shared account, you can delete your accounts (see below).

Important note in case of deletion requests and ongoing or upcoming trips: If you have an ongoing or upcoming trip and ask us to delete your account, our Customer Service teams won’t be able to answer any questions, concerns, cancellations, refunds, etc. This is because when your account is deleted, our Customer Service team will not have your deleted account information anymore. Therefore, they may kindly ask you to re-submit your deletion request after your trip is completed. In addition, please find some options below to help with this issue:

• Wait until after your trip to submit the deletion request.

• Save a copy of all your itineraries and correspondence with us or the travel supplier before you request the deletion.

How to delete your account on Expedia, Hotels.com or Vrbo:

• Web: Log into your single account on the Expedia, Hotels.com or Vrbo website and go to Account > Settings > scroll down to the ‘Account management’ section and click on ‘Delete Account’.

• App: Log into your single account on your Expedia, Hotels.com or Vrbo app and go to Profile > Settings > scroll down to the ‘Account management’ section and click on ‘Delete account’.

• Web/Phone: Click on Support > Other > Privacy & Security > Request that we delete your data > Contact Us link and ask our Customer Services to delete your account.

• Chat: click on Support > Chat Now and ask our agent to delete your account.

• Important note if you have a Hotels.com Rewards Visa Credit Card: if you delete your Hotels.com account, you will no longer earn rewards from credit card purchases.