Location: The property is located on a nice beach. Clear water, doesn’t get deep quick-people with kids, keep that in mind. Can’t really walk to markets, shopping centers. Front desk can arrange a cab for you though
Airport shuttle: yes. Comes with the price you paid for. They were already there on arrival. Didn’t wait too long. It was right at the airport exit. It makes it convenient. They also coordinate your airport drop of schedule by airline.
Amenities: nightly shows and activities for kids, adults and teens. Waterpark. Teen area. Free babysitting. Adult area (restaurants, pool, adult night) free photoshoot (must do!). Inclusive water activities. There’s always something to do. The entertainers were great! They put on a great variety of shows every night. They also have kids shows every day at 6:30pm.
Food: Wish there were more places open for food, they close around the same times- so in the in-betweens you are left hungry. So if you wake up late, restaurants open back up at 1230 for lunch. Food was subpar considering they are a five star resort.
Customer service: this was disappointing. Not five star customer service. I’ve had better, more pleasant experiences in low star rating hotels. Most of the staff weren’t pleasant. I felt i was inconveniencing them by asking questions or ordering anything, especially at Bobby Dee’s, i got an eye roll for ordering wings. Service was slow as well.
Overall: customer service and food subpar.