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Moon Palace Cancún - All Inclusive

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Aerial view
Game room
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Two Bedrooms Presidential Suite Kids & Teens Free. | View from room
Two Bedrooms Presidential Suite Kids & Teens Free. | Premium bedding, minibar, in-room safe, desk

Overview of Moon Palace Cancún - All Inclusive

VIP Access

Moon Palace Cancún - All Inclusive

Upscale property on the beach, with 7 outdoor swimming pools
8.0 out of 10 Very Good
8.0/10 Very Good

Popular amenities

  • Pool
  • Breakfast included
  • All inclusive
  • Spa
  • Parking included
  • Free WiFi
Map
Carretera Cancun-Chetumal Km. 340, Cancun, QROO, 77500

Explore the area

  • Popular LocationXoximilco2 min drive
  • Popular LocationEl Tinto Golf Course2 min drive
  • Popular LocationMoon Palace Golf Club4 min drive
  • AirportCancun, Quintana Roo (CUN-Cancun Intl.)8 min drive

Perks for members at select top-rated stays

Our Silver and Gold members get perks at select VIP Access properties, on top of exceptional service.
Silver tier member
A perk like food and drink extras, free breakfast, or parking credits
Gold tier member
Room upgrades when available, plus Silver perks

Room options

About this area

Cancun

Located in Cancun, Moon Palace Cancún - All Inclusive is near the airport and on the beach. Moon Palace Golf Club and Riviera Cancun Golf Resort are worth checking out if an activity is on the agenda, while those wishing to experience the area's natural beauty can explore Delfines Beach and Puerto Morelos Beach. El Rey Ruins and Iberostar Cancun Golf Course are two other places to visit that come recommended. Jet skiing, scuba diving, and water skiing offer great chances to get out on the surrounding water, or you can seek out an adventure with hiking/biking trails nearby.
Visit our Cancun travel guideOpens in a new window
Map

What's nearby

  • Xoximilco - 2 min drive
  • El Tinto Golf Course - 2 min drive
  • Moon Palace Golf Club - 4 min drive
  • Arrecife de Puerto Morelos National Park - 8 min drive
  • Riviera Cancun Golf Resort - 14 min drive

Getting around

  • Cancun Intl. Airport (CUN) - 8 min drive

Restaurants

  • Lobby Bar - 8 min drive
  • Grand Lobby Bar - 6 min drive
  • Cusco - 9 min drive
  • The Grill - 9 min drive
  • Grand Central Buffet - 8 min drive

About this property

Moon Palace Cancún - All Inclusive

4.5-star luxury property refurbished in 2020 and located near Moon Palace Golf Club
Located close to Riviera Cancun Golf Resort, Moon Palace Cancún - All Inclusive provides a free breakfast buffet, 27 holes of golf, and a marina. This property is a great place to bask in the sun with a white sand beach, sun loungers, and beach umbrellas. Treat yourself to a detox wrap, a body scrub, or a manicure/pedicure at the onsite spa. Be sure to enjoy a meal at any of the 16 onsite restaurants, which feature Asian cuisine and more. The gym offers aerobics classes and Pilates classes; other things to do include windsurfing, basketball, and kayaking. In addition to a nightclub and an airport shuttle, guests can connect to free in-room WiFi.
Other perks include:
  • 7 outdoor pools and a children's pool, with a waterslide, 9 swim-up bars, and sun loungers
  • Free self parking and valet parking
  • Free bicycle rentals, 2 outdoor tennis courts, and a roundtrip airport shuttle (surcharge)
  • A free beach club on site, babysitting (surcharge), and concierge services
  • Guest reviews say great things about the helpful staff
Room features
All 2036 rooms include comforts such as private indoor hot tubs and 24-hour room service, as well as thoughtful touches like premium bedding and laptop-compatible safes. Guests reviews say good things about the clean rooms at the property.
Other amenities include:
  • Recycling, LED light bulbs, and eco-friendly cleaning products
  • Showers, free toiletries, and hair dryers
  • 55-inch Smart TVs with cable channels
  • Wardrobes/closets, balconies, and free extra beds

All inclusive details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet and à la carte meals, snacks, and beverages included
24-hour room service
In-room minibar (all beverages included)
In-room liquor dispensers
Meals and beverages at companion properties

Activities and facilities/equipment

All non-motorized water sports, land activities, and use of recreational facilities and equipment are included.

Water activities

Kayaking

Land activities

Fitness facilities
Miniature golf
Soccer
Volleyball
Kids club

Lessons/classes/games

Aerobics
Bartending
Dancing
Pilates
Water fitness
Yoga

Entertainment

Onsite entertainment and activities
Access to onsite nightclubs
Onsite live performances
Theme parties

Languages

English, French, German, Portuguese, Russian, Spanish

Cleaning and safety practices

Social distancing

Contactless check-in and check-out
Cashless transactions are available for all charges at the property
Contactless room service is available

Safety measures

Hand sanitizer provided
Individually-wrapped food options available for breakfast, lunch, and dinner
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • 24-hour roundtrip airport shuttle on request for a surcharge
  • Free uncovered self parking on site
  • Free uncovered valet parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Free buffet breakfast available daily
  • 11 bars/lounges
  • 16 restaurants
  • 2 coffee shops/cafes
  • 9 swim-up bars
  • Coffee and tea in common areas
  • Free daily manager's reception
  • Private picnics
  • Snack bar/deli

Restaurants on site

  • Agra
  • Los Caporales
  • Momo Teppanyaki
  • Riviera Maya
  • Trattoria

Things to do

  • 2 outdoor tennis courts
  • 27 holes of golf
  • 7 outdoor pools
  • Arcade/game room
  • Basketball
  • Beach volleyball
  • Beach yoga
  • Billiards/pool table
  • Children's pool
  • Concerts/live shows
  • Designer stores
  • Evening entertainment
  • Fitness classes
  • Foosball table
  • Free beach club
  • Free bicycle rentals
  • Free children's club
  • Full-service spa
  • Games
  • Golf carts
  • Golf clubhouse
  • Golf driving range
  • Golf lessons
  • Gym
  • Karaoke
  • Kayaking
  • Mini golf
  • Nightclub
  • Pilates classes
  • Playground
  • Pro golf shop
  • Sauna
  • Shopping
  • Steam room
  • Table tennis
  • TV in common areas
  • Water sports equipment
  • Waterslide
  • Windsurfing

Family friendly

  • 7 outdoor pools
  • Arcade/game room
  • Baby toys
  • Babysitting (surcharge)
  • Children's games
  • Children's pool
  • Children's toys
  • Free children's club
  • Free rollaway/extra bed
  • Free supervised activities for children
  • Laundry facilities
  • Lifeguards on site
  • Mini golf
  • Playground
  • Snack bar/deli
  • Waterslide

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Lockers
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Concierge services
  • Daily housekeeping
  • Dry cleaning/laundry service
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • Business center

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Garden
  • Marina
  • On the beach
  • Outdoor entertainment area
  • Outdoor furniture
  • Picnic area
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • 36 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Detox wraps
  • Facials
  • Hot stone massages
  • Hydrotherapy
  • Manicures/pedicures
  • Reflexology
  • Sauna
  • Spa open daily
  • Spa tub
  • Sports massages
  • Steam room
  • Turkish bath

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • Elevator
  • Handrails in stairways
  • In-room accessibility available in select rooms
  • Roll-in shower available in select rooms
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchairs on site

More

  • Annual offsets purchased for at least 10% of carbon footprint
  • At least 10% of profits reinvested in community and sustainability
  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • At least 80% organic food
  • Banquet hall
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Designated smoking areas
  • Double-glazed windows
  • Eco-friendly cleaning products used
  • Humane treatment of captive wild animals
  • Lifeguards
  • Living plant wall
  • Local artist showcase
  • Local culture and ecosystem education
  • Locally-owned and organized tours and activities
  • Renovated entire property - January 2020
  • Vegan dining options
  • Vegetarian dining options

Room amenities

Bedroom

  • Blackout drapes
  • Free rollaway/extra bed
  • Premium bedding

Bathroom

  • Bathrobes
  • Free toiletries
  • Hair dryer
  • Shower only
  • Slippers
  • Toothbrush and toothpaste on request
  • Towels

Entertainment

  • 55-inch Smart TV with cable/satellite channels
  • Pay movies

Food and drink

  • 24-hour room service
  • Champagne service
  • Coffee/tea maker
  • Free bottled water
  • Minibar
  • Restaurant dining guides

Outdoor space

  • Balcony

More

  • Air conditioning
  • Desk
  • Eco-friendly cleaning products available
  • Energy-saving switches in guestrooms
  • Free local calls
  • Free long-distance calls
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • LED lighting
  • Phone
  • Recycling
  • Water-efficient showers
  • Water-efficient toilets

Policies

Check-in

Check-in time starts at 3 PM
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival
For more details, please contact the property using the information on the booking confirmation
Guests must show proof of child age at check-in. In the event the child's age differs from that in the booking reservation, the hotel may charge the difference in rate.
This property comprises 2 sections, Moon Palace Nizuc and Moon Palace Sunrise. Guestrooms are assigned in either section prior to check-in and guests will be notified of their room location upon arrival at the resort. Guests have access to facilities and services at both sections of the resort.

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
2 children, up to the age of 3 years, can stay for free if using existing beds when occupying the parent or guardian's room
Free rollaway/extra beds

Property payment types

Important information

Optional extras

  • Airport shuttle fee: MXN 1000 per person (roundtrip)
  • Airport shuttle fee per child: MXN 1000 (roundtrip)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property uses eco-friendly cleaning products
Safety features at this property include a carbon monoxide detector, a smoke detector, a security system, and window guards
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Reservations are required for golf tee times, massage services, and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Guests under 18 years old are not allowed in the spa

Property is also known as

Moon Palace Golf Resort All Inclusive
Moon Palace Golf Resort All Inclusive Cancun
Moon Palace Resort All Inclusive
Moon Palace Golf Cancun
Moon Palace Cancún All Inclusive All-inclusive property Cancun
Moon Palace Cancún All Inclusive Cancun

Reviews

8.0

Very Good

Rating 10 - Excellent. 867 out of 1627 reviews" "
" "10 - Excellent 53%
Rating 8 - Good. 298 out of 1627 reviews" "
" "8 - Good 18%
Rating 6 - Okay. 185 out of 1627 reviews" "
" "6 - Okay 11%
Rating 4 - Poor. 126 out of 1627 reviews" "
" "4 - Poor 8%
Rating 2 - Terrible. 151 out of 1627 reviews" "
" "2 - Terrible 9%

8.8/10

Cleanliness

8.6/10

Staff & service

8.5/10

Amenities

8.5/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

8/10 Good

Emily

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Staff is very friendly. Wait staff and cleaning staff work very hard and alway answer, “a pleasure…” Avoid the lobby and their sales people if you are not looking for a sale pitch. A little sneaky the way they ask for you receipt for check in and check out and then start a sales pitch. Pools are very clean. Kids had a great time! Beach is not great. We did some kayaking in it. There is a smell from the seaweed but they don’t really have any control over it. The number of pools make up for it. Food was great as long as you stay away from standard American food. Don’t go to Mexico if you expect delicious chicken nuggets and burgers.
Stayed 7 nights in Jun 2023

4/10 Poor

Jurgen

Stayed 6 nights in Jun 2023

10/10 Excellent

Tanya

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Really enjoyed how quiet the property was even though there were so many people. And the staff were amazing. It was hot and humid, but the staff worked hard and was definitely noticable. I also enjoyed the transprotation around the property. It was easy once we figured it out. Really liked all the pools. We stayed in Nizuc, but went to Sunrise, Golf Course, and Grande. I did not really like the water park at the Grande. I felt it wasn't very clean.
Stayed 7 nights in Jun 2023

10/10 Excellent

Melanie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Jun 2023

4/10 Poor

Michael

Traveled with family and small children, Traveled with group
Disliked: Cleanliness, staff & service, property conditions & facilities
If you’d like to experience a constant sales pitch for a subpar product come here. The food was plentiful, but only the Mexican food was good. The drinks were made with bottom shelf liquor. We were told the drinks were made with too shelf, but definitely not. The service was fine, but not very friendly. The positives: it’s reasonably priced for a family vacation, it’s a short ride to the airport and the rooms are a decent size. Would we ever go back to a Palace Resort property? As I told the employee who was trying to sell us another week as we were departing… we will never come here again. But, If you are looking for a solid C vacation this is the spot.
Stayed 5 nights in Jun 2023

4/10 Poor

Charles

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property is nice. No complaints there. Typical of an “all inclusive”, food was absolutely terrible. Not a single good meal the entire week. To add insult to injury, 4/5 family members suffered from Montezuma’s revenge during the week as well (Traveler’s diarrhea). We decided to also accept the tour of the Grande (no expectation to purchase any timeshare!). When we said “no thank you” politely, we were verbally abused by one of their “henchman” trying to force a sale. Will NEVER be back to this place.
Stayed 6 nights in Jun 2023

10/10 Excellent

Marie

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very big and a lot to do
Stayed 5 nights in Jun 2023

4/10 Poor

Emilia

Traveled with family
Disliked: Staff & service, amenities
Moon Palace is no longer what it used to be. We were extremely disappointed in the level of service and food.
Stayed 2 nights in Jun 2023

2/10 Terrible

Chaya

Traveled with family and small children, Traveled with family
Liked: Property conditions & facilities
Disliked: Staff & service
Specifically booked this resort for my children that they can access full water park & water slides. Unfortunately the property doesn’t specify that access to the waterpark is not allowed. The sunrise only has kiddies water area that would be enjoyable for ages up to 6. All Inclusive water activities are only allowed for the moon palace Grand.

10/10 Excellent

Jakersy, roslindale

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The staff is what makes this place worth the price. Alfredo, Octavio and Joel are beyond amazing!
Stayed 5 nights in Jun 2023